FAQ's
We try and cover questions you have in the FAQ and by creating an easy-to-use Game and interface. But if you have any questions that are not answered please ask them here. As we build a community of players each of us can bring our experience and advice to the community. All of us at imersU are part of this community and will be on hand to answer questions as soon as we can.
If we take longer than expected please bear with us. We are a growing community ourselves so may take longer than you or we would want to answer your questions. But we hope not.
We are building a digital community and so aim to keep all our communities questions, suggestions, responses and views online. So we are not intending to have a telephone call centre. We shouldn’t need one.
If however, this community forum system does not work, then please do write to us at crew@imersurow.com and we will respond in person.
But if you have any questions that are not answered please see some Q&A below.
iOS, Android, Windows and MACOS
For Windows a decent graphics card for typical gaming will run imersU’s immersive environments. With Android and iOS models post 2020 should work well. The best way of testing is to download and use. Remember you have a risk-free 14-day free trial to test out the game.
The Companion App has been created for Windows where there are multiple players in the same room using the same PC. It allows for accurate and reliable transfer of data from the ergo to the Windows App to ensure a realistic and reliable experience as the boat moves at the same speed as is shown on the ergo monitor.
For Concept Two you need a USB C to USB B Cable/USB-C to Printer Cable.
For Water Rower and RP3 you need Type C or micro USB (Check the Android device) to Mini USB Data Sync Charging Lead Cord Cable.
Connect the cable to the erg monitor and the Android device and follow the on-screen instructions. For related advice see (link to COMPANION APP CONNECTION)
imersU uses the FTMS Bluetooth protocol and is designed to work with all ergos using that protocol.
No. You can connect with Bluetooth for a connected experience or use the FLOW ROW feature and row with any ergo with no need to connect.
We are capturing details on the course, time of day, weather and view and presenting in the context of Split Times and course completion times. We are doing this to help you and the rowing community discover of the various course settings can improve performance.
You can currently race with up to 7 friends or colleagues who are in the same room and connected to the same Windows PC or Laptop. We are working on a global racing feature that will allow any connected rower race against another connected rower anywhere in the world.
For private accounts the costs are £14.99pcm or £168pa. For commercial Licences for Rowing Clubs, Gyms, Hotels and Corporate please contact us on grouprow@immersivegymco.com. Prices for commercial licences range from £75 – £250 pcm net of VAT.
For FLOW ROW there are no stats collected by imersU. All stats will be on your own ergo and can be saved via their own method.
For CONNECTED rowing using the imersU Companion App these stats will be displayed on the course whilst you row and on a workout summary when you stop a row. Stats from CONNECTED rows will also be shown on the home screen for all solo rows.
If you have trouble connecting the Companion App to the game, try checking the following:
· Check you have an internet connection.
· Check ipv4 address – properties on internet connection; it will likely start with 192.168.0.
· Start imersU ROW
· Input IPv4 address into Companion App then add :3000 and give it time to connect. Sometimes it takes 10 seconds to connect. Make sure cable connects Companion App to Erg.
· If it doesn’t automatically pick up the erg then do a wake-up row then reset PM5, S4or other monitor to zero.
Is the cable connected to the erg monitor and your phone.
Is the cloud icon green (if yes this means it is connected to the server)
Is the cable connection icon red or green? If red connect again, if green the cable is connected.
Is the rower icon orange?
Is the ERGO box on the PC / Laptop screen lit up? If not and your icons are green, pull on the bar of the ergo for a ‘wake-up-row’. This should then light up.
In some cases on some mobile devices there is a lag when the Bluetooth sends data packets. This is a Bluetooth / FTMS bug but we are working on smoothing out the data in the game so ensure a smooth User experience.
We are working on this and intend to have this ready in Q1 2023.
Sign up Customer Query
When you complete your account registration you will be on the database but not registered as active. You need to complete the subscription by choosing your monthly or annual subscription and pressing NEXT. You will go through to the payments page. Complete your payment details and enter the coupon code in PROMO CODE box and press CHECKOUT. For free periods you will not be charged until the end of your free period. You will be notified of any future payment to give you time to cancel should you choose to.